Need URGENT help?

On their website, the mental health charity MIND describes a mental health crisis as “when you feel that you are at breaking point, and you need urgent help.” The local services below are available to support you when you’re experiencing emotional distress and need some advice, guidance or a listening ear. If you’re in need of emergency care, dial 999 immediately.

Surrey Safe Havens

The Surrey Safe Havens offer a safe and friendly space for adults who are experiencing a mental health crisis. They are open 365 days a year out of hours and can be in person and online. There are five Safe Havens across Surrey: Redhill, Epsom, Guildford, Woking and Aldershot. See the following link for further information including individual open hours, locations and virtual links:

For more information on the local Redhill Safe Haven run by Surrey and Borders Partnership in alliance with Richmond Fellowship, click here.

Safe Haven for Young People

The CYP Haven is a safe space for children and young people aged 10-18 where you can talk about worries and mental health in a confidential, friendly and supportive environment. They are based in Epsom and Guildford opening on varying afternoons and evenings.

Call: 01483 519436

Available 6 days a week, Monday to Friday 3.30pm and 7.30pm and Sunday 1-4pm.

Surrey Mental Health Crisis Line

The Mental Health Crisis Line is a telephone service for people of all ages who are experiencing a mental health crisis.

Call: 0800 915 4644

SMS: 07717 989 024

Text Phone: 18001 0800 915 4644 (for people who are hard of hearing)

Available 24 hours a day every day of the year.


Samaritans provide a 24/7 helpline & free online platform to see how you’re feeling, get recommendations and support to stay safe in a crisis

Call: 116 123

Email: within 24 hours.)

Available 24 hours a day every day of the year.


A national out-of-hours mental health helpline offering specialist emotional support, guidance and information.

Call: 0300 304 7000

Available 4:30pm – 10:30pm daily

Campaign Against Living Miserably (CALM)

CALM provide a mental health helpline.

Call: (National) 0800 58 58 58

Call: (London) 0808 802 5858

They also have a live chat available during the same hours.

Available 5pm-12am 365 days of the year.


Free, confidential, 24/7 text messaging support service for anyone who is struggling to cope.

Text: ‘SHOUT’ to 85258

Available 24 hours a day every day of the year.

Stay Alive App

The Stay Alive App is a suicide prevention resource, packed full of useful information and tools to help you stay safe in crisis.

Hub of Hope

The Hub of Hope is the UK’s leading mental health support database, provided by national mental health charity, Chasing the Stigma. It brings local, national, peer, community, charity, private and NHS mental health support and services together in one place for the first time.

You can search locally and by services both online and in their free app.

NHS 111

24-hour phoneline offering support and signposting for urgent support needs to help determine the best way forward for you in times of urgent, but non-critical, need.

Call: 111

Available 24 hours a day every day of the year.

Galop – National LBGTQ+ Domestic Abuse Helpline.

Call: 0800 999 5428
Open 10am-5pm Monday to Friday and 10am-8pm Wednesday and Thursday

Papyrus – National Charity Dedicated to the Preventions of Young Suicide

Call: 08000 684141

Text: 07860 039967


Available 24 hours a day every day of the year

Switchboard LGBT+ Helpline

LGBT+ helpline providing a safe space and empowering individuals to make the decisions that feel right for them.

Call: 0800 0119 100

Open 10am-10pm every day of the year.


24-hour National Women’s Domestic Abuse Helpline.

Call: 0808 2000 247

Available 24 hours a day every day of the year


Provides an information and signposting service.

Call: 0300 123 3393

Open 9am-6pm Monday to Friday, except bank holidays

Respect Men’s Advice Line

Men’s Advice Line for Male Domestic Abuse Victims.
Call: 0808 801 0327
Open 9am-8pm Monday to Friday

Respect Perpetrator Phoneline

Domestic Abuse Perpetrator Phoneline.
Call: 0808 8024040
Open 9am-8pm Monday to Friday

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